Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 30 branches throughout the United States. Our primary business is non-structural architectural grade building products sold principally to customers who create and produce end-products for the commercial, industrial, retail, residential and institutional markets. In Albuquerque, we are expanding our sales staff.

Position Summary: The Inside Sales Representative (Doors & Windows) aids in providing total customer satisfaction by selling and promoting Rugby Architectural Building Products and services to existing and new customers, focused on our doors and windows product lines.

What’s in It for You:

• Shift Times: 8 am to 5 pm, Monday through Friday.
• Competitive Medical – Dental – Vision
• Short Term and Long-Term Disability
• Life Insurance
• 401(k) Traditional & Roth with Match
• Paid Time Off & Paid Holidays
• Voluntary Identity Theft & Legal Services
• Appreciation Program
• Great TEAM environment

Who We Are Looking For:

• Experienced individual with 2+ years demonstrated in customer service and industrial and Hardware sales
• Strong focus on exceeding customer expectations
• Accommodating employee who successfully manages customer inquiries and resolves customer complaints
• Collaborative individual to work with team members and customers on all tasks required
• Strength in multi-tasking and handling multiple projects, assignments, and accounts
• Creative thinker and possesses ability to resolve critical problems
• Agility and Microsoft Office experience and knowledge preferred
• Expertise in CRM (Customer Relationship Management) systems & software
• Inventory management experience a plus

What You Will Do:

• Complete all associated paperwork and routine progress reports as needed (purchase orders, bill of materials, return material authorizations, certificates of analysis, MSDS, etc.)
• Use hands to operate a computer or other keyboard instrument.
• Communicate with customers through inbound and outbound phone calls
• Analyze the requests and choices of every customer and suggest suitable products
• Make efforts to achieve the short-term sales targets and improve goodwill of the organization
• Establish friendly relations with customers and maintain ongoing relations with the customers
• They manage a database of potential customers and contact them regularly
• Update CRM software and ensure authentic information is available
• Exceptional verbal and written communication skills with high level of confidence.
• Move from sitting to standing and walking a variety of distances frequently throughout the day
• Be able to lift and carry products from 5-20 lbs. weight to demonstrate features and functions to the customer.
• The functions of this position are usually performed in a climate-controlled office
• Actively engage in Rugby Nation

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Albuquerque, NM: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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