SUMMARY

The receptionist position is a highly visible one, requiring a welcoming and professional presence and the capacity to handle detailed administrative duties thoroughly and efficiently.

Being available to work on Saturdays is essential for this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets visitors, students, faculty, and staff entering the lobby.
• Receives visitors and directs them to the appropriate floor/person/area.
• Answers the main phone line and redirects calls as needed using a multi-line phone.
• Keeps informed of changes at the Institute and makes the information available to internal and external customers.
• Becomes familiar with, and executes established University Emergency Procedures; relays information to appropriate personnel and/or outside emergency services.

General Administrative

• Performs morning opening procedures for Institute beginning at 8:00AM
• Works as security officer as needed. Duties include enforcing University ID policy - checking photo IDs, signing visitors into guest log, managing visitor parking and bike lots, and enforcing departmental procedures and policies.
• Performs a variety of clerical duties as assigned by Departmental staff, such as maintaining databases, phone lists, floor plans, directories, etc.
• Provides assistance for audio/visual and setups for special events in lobby. This may include stacking and moving lobby chairs, lobby tables, and AV equipment such as speakers on tripods.
• Duties may include processing outbound mail, trouble shooting copiers, and any related tasks.
• Assume additional duties as requested.

PM22

QUALIFICATIONS

• Must be able available Tuesday to Saturday 8am to 4pm
• Must have excellent interpersonal and communication skills.
• Must be punctual, reliable, responsible and well-organized.
• Must work well under pressure.
• Must be able to return to specific work tasks, while experiencing frequent interruptions.
• Must take initiative; be self-directed, organized, responsible and efficient and be able to work without close supervision.
• Must be able to handle complex and routine situations with professionalism, courtesy and efficiency.
• Must be proficient in Word, Excel, and Outlook email / calendar.
• Willingness to improve upon current practices and procedures.
• Warmth of personality and good listening skills are a plus.
• Must be able to work well, in close proximity, to the security officers who also staff the lobby reception desk.
• Must be able to lift 30 lbs.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Preferred: Bachelor's degree from a four-year college or university,
• 1-2 years related experience and/or training; or the equivalent combination of education and experience will be considered.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

CIIS is committed to providing an open, fair, inclusive, non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio-economic status, ethnicity, age, physical ability, or medical condition. We seek to increase the presence, representation and inclusion of U.S. historically under-represented people of color, international, bilingual and bicultural students, faculty and staff.

CIIS strongly pursues diversity in its hiring practices. Diversity refers to the variety of experiences and perspectives which arise from differences in race, culture, spiritual practice/religion, physical abilities, heritage, appearance, age, gender, sexual orientation, social class, nationality, and other characteristics.

CIIS values and promotes diversity because it enhances academic excellence, the educational experience, and the learning environment. CIIS believes equal opportunity for all students, faculty and staff is essential to successfully achieving our mission.

PI202595039