On-Site Tech Support Agent

Willetts Technology is currently seeking a On-Site Tech Support Agent for an immediate opportunity.

Willetts Technology is a tech company dedicated to serving the health and human service industry. Join us and help us support the people who are helping the people!

This is a full time position. The ideal candidate will have at least 3 YEARS EXPERIENCE in the realm of end user IT support. In addition, a two (2) year technical degree would be beneficial.

This position will be supporting one client with multiple locations. The work environment is fast paced and full of energy. There are many opportunities to learn and experience different facets of the Information Technology profession. Opportunities to work alongside experienced system engineers and network engineers.

Limited travel required.

This is a full time position that offers a full benefit package.

QUALIFICATIONS:

• BASIC LAN/WAN Configuration --TCP/IP, DNS
• Outlook Configuration
• Apple Configurator
• MDM
• Exchange Email Account Setup
• Printer/Scanner Troubleshooting and Setup
• PC Setup/Moves
• Daily Activity/Customer Environments
• Good Verbal and Written Communication
• Ability to Organize and Time Manage
• Hands-on IT tech support experience: Two years (Preferred)
• A valid US driver’s license
• A reliable vehicle to service multiple locations
• Ability to lift and carry 50 lbs

A successful candidate must pass a criminal background screening. Medical clearance will be requested to verify: ability to lift and carry up to 50 pounds when necessary; ability to crawl under desks and maneuver in other tight spaces; and ability to drive (driving record check will be completed to verify driver’s license is valid).

Job duties include:

• Supporting end user with technical guidance and support
• The position also requires the ability to work efficiently, effectively, and in a timely manner.
• Imaging and Deploying equipment to staff and locations
• Working on projects with the system/network engineers
• Following up with tickets to ensure resolution for end user's issues
• Asset tracking and management
• Documenting processes and customer networks
• Finding and suggesting solutions for company's IT needs
• Finding and implementing the right hardware/software for our client base
• Keeping daily tasks organized and scheduled
• Finishing tasks/projects on time
• Being able to help out where needed with team members and the company
• Following company policies and procedures
• Introducing best practices and implementing for our clients
• Recommending best hardware/software to use internally/externally
• Expanding your knowledge in the IT field
• Growing your soft skills for improved customer/team experience
• Travel to sites around Des Moines

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Des Moines, IA: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Tech Support: 2 years (Preferred)

Work Location: One location

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