Sanametrix, Inc. is a fast-growing small business headquartered in Arlington, VA. We are dedicated to providing federal agencies with legendary customer service and focused solutions for their business and technology needs.

We are looking for a Quality Assurance Analyst/Tester to join our Sanametrix team. Our analysts are responsible for supporting project managers and program offices with various project-related tasks. For this particular role, an ideal candidate will be responsible for conducting quality control and software testing services; providing expertise in the planning, construction and execution of test scripts; applying business and functional knowledge including testing standards, guidelines, and testing methodology to meet the team's overall test objectives; ensuring all testing results are easily accessible and understandable; and identifying and tracking defects to closure while keeping the defect repository up-to-date.

Candidates must have experience working within a team environment, possess analytical and problem resolution skills, and have clear and demonstrated success with solution implementation. Attention to detail and experience in a service driven environment are essential. Candidates must be able to successfully obtain a Public Trust.

This is an excellent opportunity to gain experience working with data collection tools and methodologies while working within a federal government contracting environment.

Duties and Responsibilities:

• Respond to and resolve inquiries in a timely manner.
• Document, track, and monitor problems to ensure a timely resolution.
• Implement policies, procedures, and system controls.
• Provide quality assurance and testing support for software applications.
• Create and execute test scripts.
• Document issues and follow-up with stakeholders.
• Detect patterns of issues and coordinate with project and software teams regarding persistent problems.
• Research and develop solutions to newly identified and unresolved issues.
• Ensure all inquiries requiring follow-up work and/or calls are resolved.
• Offer guidance and help users solve common content related questions.
• Know when to redirect problems that require escalation.
• Assist project managers in troubleshooting difficult or time-sensitive problems.

Required Skills and Experience:

• Proficient in MS Office applications

Excellent customer service skills

• Outstanding written and verbal communications and pleasant disposition with users
• Experience in developing and adhering to standard operating procedures.
• Analytical and troubleshooting skills
• Ability to work independently with minimal oversight.
• Task ownership and ability to follow-through to completion
• Self-motivated, organized and detail oriented.
• Flexibility to adapt to competing and/or changing demands.
• Effective time management skills and ability to meet deadlines.

Desired Skills and Experience:

• Bachelor’s degree or equivalent experience
• Experience working on federal contracts.
• Experience with issue tracking software (i.e., Jira).
• Experience with the Software Development Life Cycle process.

Job Types: Full-time, Permanent

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• SQL: 1 year (Preferred)
• Selenium: 1 year (Preferred)
• Test automation: 1 year (Preferred)

Work Location: Remote

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