Do you want to play a role in global commerce?

As a Real Estate & Customer Experience Coordinator, you would be part of a team that strives to provide best in class service to customers in the Miami market. Our customer base is diverse and we're looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations.

What's needed in order to do that:

• Exceed our customers' expectations, participate in initiatives that improve our portfolio, and generate savings through supplier and vendor contract bidding.
• Setup customer lease terms in Yardi.
• Post monthly customer charges in Yardi and print out aging reports for property managers' review.
• Complete the Move-In Checklist, prepare the Welcome book with the property manager, and assist with customer onboarding.
• Arrange for utility transfer upon customer move out or move in.
• Contact existing customers and vendors as necessary to receive current and correct proof of insurance coverage, HVAC maintenance contracts and emergency contact lists.
• Review PeopleSoft coding prior to property managers' approval.
• Process invoices to a third party, as needed.
• Review vendor monthly statements and request outstanding invoices for processing.
• Assist property managers with customer repair requests and coordinate with maintenance technician and vendors, as necessary.
• Assist with customer relation activities (appreciation event, renewal gift, customer surveys, etc.).
• Upload historical customer, vendor and property documents to the DRS.
• Review, reconcile and process expense reports
• Assist with vendor contract preparation via DocuSign and manage the completed documents.
• Receive, direct and follow-up on incoming phone calls.
• Coordinate internal office supplies and team functions.
• Assist property managers on operational tasks and initiatives.
• All other administrative duties as assigned by the supervisor.

Tell us if you're ready.

• Requires a High School Diploma or General Education Degree (GED) plus three years' experience in an administrative role or related field and/or training.
• Ability to carry out specific oral and written instructions.
• Meticulous attention to detail and accuracy.
• Execute responsibilities with a sense of urgency and follow-through.
• Ability to collaborate with operations, accounting and leasing team members to complete various projects and assignments.
• Excellent customer service and interpersonal skills. Proven ability to communicate via email with customers, vendors, and the Prologis team.
• Ability to use computer software and web-based applications.
• Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy. Ability to organize and prioritize work assignments to meet deadlines. Good record keeping of property improvement projects to assist property manager in scheduling and payment processing.
• Proficient knowledge of the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic and approach.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.