Nomad Media provides a SaaS cloud application for managing media including audio, video and images with AI that transforms the way you manage your ever-growing content libraries. We're growing our remote (work from home) professional services team with our corporate offices in Newport Beach, CA.

NOTE: This is a SALARY job and not open for C2C contracting.

We are searching for an experienced technical engagement manager, with previous experience in the media or online media industries to oversee and maintain positive client relationships with some of our largest customers. As part of our professional services team, you will act as the primary point of contact for clients, ensuring they are allocated proper resources, consistently receive quality service, and have access to all the benefits listed in their contract.

Successful candidates will have excellent attention to detail and organizational skills, paired with the ability to manage multiple projects and clients. Because you'll play a vital role in our client relationship structure, candidates should also boast exceptional communication and interpersonal skills.

If you enjoy having a consultative approach with customers, like to take ownership of projects, and consider yourself to be highly organized and detail oriented, this could be the right opportunity for you.

Technical Engagement Manager Responsibilities:

• Align closely with Account Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing
• Lead the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
• Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
• Manage project- and account-level escalations as needed
• Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience
• Work closely with Project Managers to ensure that engagements conclude with fully satisfied clients that are willing to be references for new potential clients
• Deep understanding of factors that drive customer success for Nomad implementations and how they directly contribute to long term customer retention
• The ability to proactively identify and mitigate risks to customer success, be it through the addition of new products and services, strategy & planning, or escalation

Technical Engagement Manager Requirements

• Demonstrated progressive experience delivering consulting services, including team leadership and active involvement in selling professional services
• Demonstrated progressive experience in managing C-level client relationships, including escalation resolution
• Demonstrated progressive enterprise-level project management experience
• Demonstrated progressive experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• Able to command a group audience, facilitate solutioning and lead discussions such as implementation methodology, road mapping, enterprise strategy and executive-level requirement gathering sessions
• Highly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations.
• Excellent analytical & problem solving skills.
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
• History of working in a consultative selling environment, where clients seek and value your opinions and see your advice as objective and unbiased

Job Type: Full-time

Pay: $120,000.00 - $140,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Compensation package:

• Yearly pay

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Hands-on Media Industry Technical Management: 2 years (Required)
• Engagement Manager: 3 years (Preferred)
• Customer Management: 3 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote

rave-on-records.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, rave-on-records.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, rave-on-records.com is the ideal place to find your next job.