JOB SUMMARY

Performs a wide variety of tasks including data entry of patient information, blood collections, while adhering to universal precautions to ensure patient safety. Assumes responsibility to respond to pages in a timely manner, must possess the interpersonal skills necessary to interact with patients and their families as well as nursing and physician staff with kindness and empathy.

KEY RESPONSIBILITIES:

• Provides superior customer service to internal and external clients, customers, and patients as references in the Service Excellence Standards
• Perform all duties of a phlebotomist
• To identify patient prior to treatment, adhering to hospital protocol to ensure patient safety
• Receives orders for sample collection; retrieves and assembles required equipment
• Enters patient data, makes specimen labels and retrieves patient information using Laboratory computer
• Collects blood samples for testing by venipuncture or capillary puncture on patients as ordered by physician
• Identifies and resolves problems and/or errors in a timely manner notifying the appropriate staff as needed
• Refers patient who have questions regarding blood tests to the nursing or medical staff
• Enhances the blood collection process with minimal discomfort to the patient by using blood collection sets
• Performs routine test requests, verification of specimen collection and reschedules blood work when needed
• Labels all specimen correctly using bar coding to indicate patient identification, routine or STAT handling and precaution labels
• Distributes all specimens to the appropriate laboratory area for testing
• Identifies specimens with special handling instructions and processed them as directed by laboratory procedure manuals and/or supervisor
• Answers both voice and electronic pages in a timely manner
• Provides complete and accurate responses to safety questions
• Maintains standard precautions with no incidence of failure
• Maintains work area and equipment in condition required by department standards
• Safely handles needled and biological specimens in accordance with safety guidelines
• Conducts all work activities with respect for rights and wishes of patients, visitors, families and fellow employees.
• Maintains confidentiality of all hospital and patient information at all times as observed by peers and management
• Utilizes automated system to communication inter and intra departmentally, as appropriate
• Will access and respond to E-Mail messages in a timely manner
• Readily accepts assignments and completes assignments on time
• Participates in department competencies
• Assists in training students and new employees
• Performs necessary functions to provide a clean and welcoming patient care area
• Acknowledge that it is my responsibility
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
• Performs other duties as assigned

REQUIRED KNOWLEDGE & SKILLS:

• Ability to work independently and take imitative
• Good judgment and problem solving skills
• Strong communication, interpersonal and organizational skills
• High level of confidentiality

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Education: High school graduate or equivalent. Must have successfully completed the Certified Phlebotomy course or equivalent; completion of phlebotomy course with diploma

Experience: Experience required varies depending on shift and location of position

Certification/Licensure: Certified Phlebotomist or equivalent course Preferred

Software/Hardware:

Other: Some computer knowledge useful

How to attend

Please enter through the main hospital entrance and you’ll be directed where to go.

What to prepare

• Resume

Preferred dress code

Business casual (dress pants/skirt, button down/blouse, optional tie) or Scrubs

What is a hiring event?

Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!